Sengchai sets off a new wave of quality improvement

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The Shangyue Company's quality month campaign launched in September 2011 will extensively mobilize employees, pay attention to actual results, and participate in depth, setting off a new wave of deep and lasting quality improvement for all employees, aiming to promote the year by month and ensure the achievement of the company's annual quality target. . The theme of the activity in this month of quality is “taking customer satisfaction as the core and improving the competitiveness of the system”.

The quality month of 2011 will carry out 6 key tasks. The first is to focus on the market, care for customers, value-added services, and increase satisfaction. Including the convening of the Xi'an "World Horticultural Exposition", we will ensure the smooth running of 860 buses; for the special users of lifting equipment, we plan to take the initiative to return visits nationwide, "pay for problems and improve them forever. For the product segmentation market, "customer satisfaction survey" was conducted on some key areas to further enhance the company's quality reputation.

The second is to strengthen the system, pay attention to the process, effectively review and improve the level. In other words, we will comprehensively review the company's business processes, base innovation, value-added, and high-efficiency on the process of reengineering the process, go through the standard, carry out audits of the company's entire system and the entire process to improve the effectiveness of the quality system, and use the existing quality management system. Based on this, we will improve the quality control procedures for new product development and variants of supporting test pieces, and improve the effectiveness of quality management; select 101 new products and 114 existing product lines to implement special process audits to evaluate quality risks, implement improvements, track results, and improve manufacturing. Process quality.

The third is integration and optimization, joint improvement, upgrading of energy levels, and achieving a win-win situation. Requires the establishment of a supplier system as the starting point, integration and optimization, the introduction of SAIC's outstanding suppliers, and the promotion of suppliers' energy levels; completing the review of 95 suppliers' quality capabilities, and presenting the supplier's Q4 capacity enhancement plan; ensuring 101 New start-up parts quality requires suppliers to sign quality commitments to accompany production and quickly upgrade parts quality.

Fourth, we must pay attention to the market, improve the mechanism, handle it quickly, and reduce risks. It is required to pay close attention to the disclosure of information by the government's quality control departments and mainstream media; to strengthen the management functions of the service center offices, to maintain the smooth flow of information with the OEMs and group users; to strengthen the construction of service networks and to leverage the advantages of the service network to quickly and properly resolve major complaints. .

The fifth is to highlight key points, continue to improve, actively learn, and improve skills. It is required to vigorously promote the company-level quality improvement projects in 2011, focus on the hot issues and difficult quality issues of market feedback, and roll out projects to make a good start and steady progress for the company's quality improvement work in 2012; to solve the main product TOP5 problem, from suppliers, Analyze and improve the aspects of supporting, production and assembly; give full play to the role of manufacturing quality, take strict process disciplines, strictly control the process, and improve the quality of the manufacturing process; through the way of going out and inviting, self-study and guidance, learn about international quality management. Advanced concepts, application of quality statistics techniques and quality tools to enhance employees' professional qualities and professional skills.

Sixth, in-depth popularization, participation of the masses, smallness, and creating an atmosphere. Held the 2011 QC results conference, selected the 2011 outstanding QC results and quality trustworthy team; organized QC team formation in 2012 and QC project establishment work, so that the team has QC, establish a full sense of quality; use the company media to report The status of activities, through comments on typical events and interviews with quality characters, promoted the spirit of Shangchai, rendered quality culture, and created an improved atmosphere.

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