In the next city, FAW Jiefang Xichai Hunan established the 17th service center

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On July 17, 2018, the 17th service center of FAW Jiefang Xichai was established in Hunan. “This is not only a happy event for Changsha FAW Automobile Co., Ltd., but also a major event for FAW Jiefang Xichai to implement the 13th Five-Year Plan to build a core service brand.” Mr. Zhang Zhenfeng, Assistant General Manager of FAW Jiefang Engine Division, is in this FAW Jiefang At the Chaihunan Service Center's core service brand promotion conference, the audience of the Xicai Hunan Service Center was shared with the guests.
FAW Jiefang Xichai Hunan Service Center FAW Jiefang Xichai Hunan Service Center

Providing exclusive service experience and enhancing brand charm FAW Jiefang Xichai Service Center is a collection of products and "fine core service" display, troubleshooting, maintenance skills training, service technology support and other functions to display the brand Service new image. Extend the original narrow service of single maintenance to a comprehensive service of all-round, multi-functional and multi-domain, change the traditional habit of passive acceptance of services, and gradually guide to the active service mode.

Brand presentation will be attended by guests Brand presentation will be attended by guests

At the same time, FAW Jiefang Xichai moved the internal training and technical support service functions to the service center to realize the seamless connection between training and technical support and the market. Bringing exclusive service experience to the majority of Hunan users, fully reflecting the brand charm of Xichai service.

The service center is the display window of Xichai's “fine core service”. “FAW Jiefang Chai has more than 120,000 products in Hunan, and the overall market trend is increasing year by year. The physical display of intangible services is to create customer value and enhance brand. An important tool for competitiveness, this will give customers a new experience and new experience in service.” Su Fan, service manager of Hunan Division of FAW Jiefang Engine Division, told the China Truck Network reporter. At the same time, Manager Su introduced that the service center is the display window of Xichai's “fine core service”. Customers can feel the charm of Xichai culture in the service center “zero distance”, familiar with Xichai products and enhance mutual trust. The service center will also make customers more trust in the service quality and service value of Xichai and showcase the unique style and taste.

Hunan Service Center Rest Area Hunan Service Center Rest Area

As the engine industry leader, FAW Jiefang Xichai not only reflects the window protection of the core service in terms of “hardware”, but also the trend of “software”. Products such as Wisdom Xichai APP, Smart e-Drive, Regional Service Center, 400 Call Center, Service Tour Car, and Xichai Service Day have made users in Hunan feel a more convenient and fast service experience.

Product introduction Aowei is a well-deserved highlight at the product promotion meeting site, FAW Jiefangxi Chai's main product Aowei, has also become one of the protagonists of the event. Over the years, Aowei series products have been recognized by users, mainly due to the advanced technology and reliable safety performance of the products.

FAW Jiefang Xichai Leadership Visit Service Center Training Room FAW Jiefang Xichai Leadership Visit Service Center Training Room

According to the on-site technical staff, the performance advantages of Xichai Aowei products are obvious to users in Hunan. Especially in terms of cost savings, Aowei products use long oil change technology to effectively reduce vehicle maintenance costs. At the same time, the high-performance supercharger used by Aowei can reduce fuel consumption by 3%, and the fuel-saving technology is at the international leading level. With the optional intelligent energy-saving switch, the economic and power blocks can be set, and the fuel consumption can be reduced by more than 4%. . The cost control is matched with the high horsepower efficiency of Aowei products, which further satisfies the general trend of reducing costs and increasing efficiency in the current logistics industry.

Through the establishment of the FAW Jiechai Hunan Service Center and the introduction of the product promotion conference, we can easily find that “services create advantages and services create value” is the core idea of ​​Xichai’s “fine core service”. While the Hunan Service Center is promoting the brand image of FAW Jiefang Xichai, it is believed that it will also be recognized by more users in the region, thus increasing the trust of the brand.

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